This feature enables you to send customizable notifications via Facebook Messenger to buyers, including:
To get started, navigate to "Advanced" and go to "Messages Management".
When a new buyer comments on your post, they will automatically receive a welcome message. You have the flexibility to enable or disable this feature by toggling it on/off. Moreover, you can customise both the welcome message and the button for the buyer to click.
Customize the following messages to enhance the shopping experience for your buyer. Remember that each message must include specific parameters (please note that necessary parameters cannot be omitted; otherwise, you won't be able to save your changes). It's essential to make each message unique to avoid triggering spam filters on Facebook (Message #1, #2, #3 ). Additionally, don't forget to save your changes every time you make an adjustment.
When you expand Add Product to Cart there will be 3 selections available;
2a. Product Added
2b. Product Deactivated
2c. Out of Stock
When a buyer enters a valid selling code, this message will automatically notify them that the product has been successfully added to their shopping cart, and they can now proceed with the checkout process.
Required parameters; [SELLING_CODE], [PRODUCT_QUANTITY], [SELLING_PRICE], [PRODUCT_NAME], [VARIATION], [CHECKOUT_LINK])
Buyer will receive notification when they comment the deactivated item
Required parameters; [SELLING_CODE], [PRODUCT_NAME], [VARIATION])
Buyer will receive notification when they comment the out of stock item
You have the flexibility to enable or disable this feature by toggling it on/off.
Required parameters; [SELLING_CODE], [PRODUCT_NAME], [VARIATION])
The checkout reminder message serves as an automatic nudge to buyers who have received a checkout link but have not completed their payment. You have the flexibility to enable or disable this feature by toggling it on/off. Additionally, you can customize these reminder messages to create a more personalized shopping experience for your buyer.
You can send a single reminder to the buyer within a 24-hour window after the buyer’s cart was created and the buyer clicked "notify me" within the same 24-hour window. It's crucial to make the message content distinct among message variants to avoid being flagged as spam by Facebook (Message #1, #2, #3).
You have the flexibility to enable or disable this feature by toggling it on/off. Moreover, you can customize the following order status update messages. It's essential to include the [CHECKOUT_LINK] parameter in each message, and make sure the content differs among message variants to prevent being flagged as spam by Facebook (Message #1, #2, #3). Remember to save your changes after making any adjustments.
4a. Pending Verification
4b. Payment successful
4c. Payment failed
4d. Shipping
4e. Delivered
4f. Delivery failed
Buyer will receive notification when they pay through offline payment and pending your approval.
Buyer will receive notification when a buyer has made an offline payment and you have Approved the cart's payment.
Buyer will receive notification when a buyer has made an offline payment and you have Rejected the cart's payment.
Buyer will receive notification when you update their cart from paid order's status to Shipping.
Buyer will receive notification when you update their cart status to Delivered.
Buyer will receive notification when you update their cart status to Delivery Failed.
