Privacy Policy

Upmesh Privacy Policy

The website upmesh.io (the "Website") is maintained and operated by Questdev Pte. Ltd. (the "Company"). References to Upmesh in this Privacy Policy refers to the Company.

This Privacy Policy (the “Policy”) is between Upmesh and you, as the user of the Website and the services.

By signing up, logging in and accessing the Website, you represent that you are at least eighteen (18) years old and you are deemed to have read, understood and accepted the terms and conditions of this Policy as may be amended from time to time.

Upmesh has in place measures to protect your privacy and personal data. This Policy describes how we may collect, use, disclose and process data which is provided to us and applies to any individual's personal data which is in our possession and over which we have control.

1. GENERAL

a. From time to time, Upmesh may collect data which enables an individual to be identified ("Personal Data") in connection the use of the Platform. This includes information such as names, contact details, addresses and other identification details of individuals who access or use the Website and the services provided on it (the "Platform"). Furthermore, Upmesh is statutorily required to comply with all applicable laws, regulations, notices and guidelines issued by the relevant governmental and regulatory authorities, including but not limited to the Payment Services Act (No. 2 of 2019).

b. Upmesh may also collect information ("Data") from or about the devices which are used to access the Platform. Such information includes, but is not limited to:
i. attributes such as the operating system of the device, hardware version, settings, file and software names and types and device identifiers;
ii. device locations; and
iii. connection information such as the name of the ISP or mobile operator through the Platform is accessed, browser type and IP address.

c. Upmesh may also collect other information ("Additional Data") directly from you in the following ways:
i. Through your activity on or through the Website and sites you exit to (automatically collected); and
ii. Through any other data and information you provide us by whatever means of communication.

2. INFORMATION PROVIDED TO UPMESH

a. Where the Collected Data is provided as required by, pursuant to, or in connection with the use of the Platform, you represent and warrant to Upmesh that (i) the relevant individual has been notified of the purposes for which data will be collected, processed, used or disclosed; and (ii) such individual's consent for the collection, processing, use and disclosure of such personal data by Upmesh has been obtained and authorised by such individual.

b. Upmesh must be promptly informed upon becoming aware of the withdrawal by the relevant individual of his/her consent to the collection, processing, use and/or disclosure by Upmesh of the Collected Data provided to Upmesh. The withdrawal of such consent may affect the services which Upmesh is able to provide to you.

c. Any consent given in relation to the Collected Data shall, subject to all applicable laws and regulations, survive death, incapacity, bankruptcy or insolvency of any such individual and the termination or expiration of any account in connection with the use of the Platform.

3. RETENTION, USE AND STORAGE OF COLLECTED DATA

a. Upmesh may collect, store, process, disclose, access, review and/or use the Collected Data in accordance with the applicable laws.

b. Without prejudice to the foregoing, Upmesh may use the Collected Data for any of its business purposes, which include, and is not limited to, the following purposes:
i. to operate, administer any account and/or offer the products and services available on the Platform;
ii. to verify the identity or authority of representatives of registered clients of the Platform,
iii. to carry out or respond to requests, questions or instructions from verified or authorised representatives or other individuals pursuant to the current security procedures;
iv. to facilitate transactions on the Platform;
v. to carry out, monitor and analyse Upmesh's business;
vi. for the marketing of products and services ancillary or related to the use of the Platform;
vii. in connection with any sale, merger, or similar change of Upmesh's business;
viii. to comply with any applicable laws, rules, or regulations in any country; and
ix. to detect, prevent and investigate fraud.

c. Upmesh may also retain the Collected Data for so long as it may deem necessary for the purposes of record retention and for its own business purposes in connection with the operation of the Platform.

4. DISCLOSURE OF DATA

a. Upmesh may from time to time also disclose the Collected Data to the following (whether inside or outside of Singapore) for the purposes laid out above:
i. any agent, contractor, or third party services provider which provides operation, administrative or other services to Upmesh in connection with Upmesh's business operations and/or the Platform;
ii. any person or entity employed by or on behalf of Upmesh or is a part of or related to any group of companies of which Upmesh forms part;
iii. any actual or proposed assignee of Upmesh or transferee of Upmesh's rights in respect of all or any part of the assets or business of Upmesh; and

b. Without prejudice to the foregoing, Upmesh may disclose the Collected Data to any person or entity to whom Upmesh is under an obligation or otherwise required to make disclosure pursuant to any applicable laws, including disclosure to courts, tribunals, and/or legal, regulatory, tax and government authorities.

5. MARKETING COMMUNICATIONS

a. If you should consent, you may, from time to time, receive a variety of communications, including but not limited to newsletters, emails and text messages (the "Marketing Communications"), that may include service updates, product advertising and offers related to Upmesh’s services which we believe you may be interested in.

b. At any time, you may change your Marketing Communications preferences, by contacting our team.

c. Apart from Marketing Communications, please note that from time to time, you may receive important service information that we believe is critical to your use of our services. In such exceptional circumstances, such information will be sent to you regardless of your preferences.

6. USE OF COOKIES

This Website may place and access certain cookies on your computer and/or any electronic device used to access the Website. We use cookies to improve your experience using the Website and to improve our services. We have taken steps to ensure that your privacy is protected and respected at all times. You are advised that if you wish to deny the use and saving of cookies from this Website on to your computers and/or other electronic devices, you should take the necessary steps within your internet browsers’ security settings to block all cookies from this Website. You can choose to delete the cookies at any time. However, you may lose any information that enables you to access the Website more quickly.

7. ACCESS AND CORRECTION; AMENDMENTS, UPDATES AND DELETION

a. You may access, make corrections or request deletion to the Collected Data held by Upmesh. To do so, please contact:
Questdev Pte. Ltd.
22 SIN MING LANE
#06-76 MIDVIEW CITY
Singapore 573969
Email: hello@upmesh.io.

b. Upmesh reserves the right to charge such fees as it made, in its sole and absolute discretion, deem appropriate for the grant of such access and to correct any of the Collected Data.

c. This Policy may be amended and updated by Upmesh from time to time at our sole discretion. Any such amendment or update will be made available on the Platform and shall be applicable to all users of the Platform. All communications, transactions and dealings with Upmesh will be subject to the latest version of this policy in force at the relevant time.

d. To request deletion, please contact Upmesh at the above-mentioned contact details. We will reply within 1 working day with confirmation of your details, subsequently upon deletion you will receive an email confirming that your data has been deleted.